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Cancellation & Refund Policy

Last Updated: October 2026 • 5-7 Business Days Razorpay Processing

1. Subscription Cancellation Policy

At Stockmexa, we believe in complete transparency and customer flexibility. You may cancel your SaaS subscription at any time without any long-term lock-in or cancellation penalties.

  • Self-Service Cancellation: You can cancel your active subscription directly from your account dashboard under billing settings.
  • Assisted Cancellation: You may also request cancellation by emailing our support team at no-reply@stockmexa.com with your registered email and Client ID.
  • Cancellation Effect: Upon cancellation, your service will remain active until the end of your current prepaid billing cycle. No further automatic renewals will occur.

2. 3-Day Free Trial and Refund Eligibility

We offer a comprehensive 3-Day Full-Feature Trial for all new traders to thoroughly test multi-broker parallel execution, broker API connections, and order routing latency before paying any subscription fee.

Our refund terms post-payment are outlined below:

  • First-Time Subscription Guarantee (48-Hour Window): If you encounter a verified technical failure on our platform that prevents order replication, and our engineering team cannot resolve the issue within 48 hours of initial payment, you are eligible for a 100% full refund.
  • Unused Pro-Rata Subscriptions: Annual or multi-month plans cancelled before completion may be refunded on a pro-rata basis for unused full calendar months, less applicable gateway charges.
  • Non-Refundable Circumstances: Refunds will not be granted due to market losses, incorrect user order configuration, broker-side RMS rejection (such as insufficient margin or blocked scrips), or change of mind after extensive operational trading.

3. Refund Processing Timeline

Once an eligible refund is verified and approved by our billing desk:

5 to 7 Business Days Processing

Refunds are credited directly to your original payment method (Credit Card, Debit Card, Net Banking, or UPI) via our authorized payment partner, Razorpay, typically within 5 to 7 working days, depending on your issuing bank.

4. How to Request a Refund

To request a refund under the eligible conditions, please submit an email to no-reply@stockmexa.com with:

  1. Your registered account email and Client ID.
  2. Razorpay Payment ID / Transaction Reference Number.
  3. Detailed description or screenshots of the technical issue encountered.